Refund Policy

To receive information on how to exchange goods, at what costs, we ask you to contact our customer service by calling +393346105267 or by writing an email to info@cascinasot.com

In the e-mail you will need to communicate the order number and an accurate description of the defect (we recommend that you document everything, where possible, with photographic material).

In case of receipt of damaged products, please contact our customer service by email or by phone, sending all the documentation possible to highlight the damaged product.

In case of receipt of products that you consider non-compliant, we ask you to inform us by e-mail at info@cascinasot.com indicating the order number and the reason for the report or by calling us at +393346105267 Our customer service is at your disposal complete disposal to solve the problem and to give you all the information necessary to proceed with the replacement or refund.

Should you wish to avail yourself of your right of withdrawal, governed by the provisions of Legislative Decree 206/05 (Consumer Code), you can do it without any penalty within 14 days of receipt of the goods and upon written communication by registered letter with acknowledgment of receipt.

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